faq
frequently asked questions
can the shoes be washed?
yes. parks seven are machine washable. let your parks seven air dry after the wash cycle.
do you make custom color ways?
we are always working on what's next. let us know at info@parksshoes.com if there is a shoe you would like in a color or material that is currently unavailable. we are always open to expanding our options!
how do I know what size to order?
parks shoes are true to size. order your standard size and you should be good. view our sizing guide for more details. if you are in between sizes you should order your most common size based on your personal fit preference.
Are parks shoes waterproof?
parks sevens can go with you anywhere, however they will not stay dry if they are exposed to water or snow. if they do get wet, just let them dry and put them back on.
where is my order?
you can check your order status here. once your order has shipped, you will receive a confirmation email with your tracking number on it. that confirmation email and all correspondence from us will go through the email that you used when you ordered, so please check that email’s inbox and spam folder.
what if my items are damaged or defective?
we work hard to bring you great quality, but we know we’re not perfect. if you ever receive a damaged or defective item, please let us know at info@parksshoes.com within 7 days of receipt of your order.
are shipping and return free?
yes! we want you to love parks as much as we do!
when will I receive my refund?
please allow up to 10 business days after your return order has been received by our warehouse for your refund to be processed. allow 1-2 billing cycles for the credit to appear on your statement.
do you offer express shipping?
we are happy to offer you free ground shipping. want it faster? upgrade to express service for an additional cost. free shipping to all US States, excludes overseas territories.
where do you ship?
currently, we only ships to addresses in the United States.
see our shipping & returns page for more information.